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First aid and emergency preparedness at Danish hotels

CORS – Copenhagen Risk & Safety Group, in collaboration with Action-cards, is conducting a brief survey on how Danish hotels handle first aid and emergency preparedness in practice.

We are looking at aspects such as training, staff availability, practical drills, and the challenges hotels face in keeping employees ready to act during an emergency.

The aim is to gain a practical overview of the field and identify common challenges and solutions across hotels.

The results will be aggregated; individual hotel responses will not be published by name.

The survey takes approximately 5 minutes to complete. Where precise information is not immediately available, an estimate is perfectly acceptable.

Thank you for participating.

HotelID

What is your role at the hotel?(Required)

Hotel Manager/GM

Operations

Security/HSE/Emergency preparedness

HR/Occupational health & safety

Technical/Facility

Front Office

Central chain function

Other

How is responsibility for first aid and emergency preparedness organized at your property?(Required)

Primarily one person/function

Shared between several functions

Handled centrally by the chain

Not formally assigned

Don’t know

Which of the following elements are part of your current emergency preparedness?(Required)

Written procedures

First aid courses

Designated first aiders

Planned shift coverage

Short refreshers

Practical exercises/simulations

Short action guides/checklists

Incident reviews

Other

How often are first aid skills typically updated or refreshed among relevant staff?(Required)

Within 12 months

Every 1–2 years

Less often than every 2 years

As needed/ad hoc

No fixed practice

Don’t know

How confident are you that staff on a typical shift – including evenings, nights, and weekends – know what to do in the first few minutes of a serious medical incident?(Required)

1 = not at all confident, 5 = very confident

1

2

3

4

5

In the past 12 months, how many times have staff needed to provide first aid or emergency assistance to guests or colleagues?(Required)

None

1–2

3–5

6–10

More than 10

Don’t know

What do you see as the biggest challenges in keeping your emergency preparedness sharp?(Required)

Shifts/24-hour coverage

Staff turnover

Seasonal hires

Time for courses

Retaining knowledge between courses

Making procedures easy to use under pressure

Language difficulties

Clear division of responsibility

Documentation

Costs

No significant challenges

Other

If you were to strengthen your emergency preparedness over the next 12 months, which areas would be most relevant?(Required)

More first-aid trained staff

Refreshing existing skills

Practical emergency drills

Clearer roles/procedures

Short visual action guides

Better onboarding of new employees

Additional equipment (e.g. defibrillators)

Broader emergency planning

No current needs

Don’t know

Do you already have plans for activities or changes in this area within the next 12 months?(Required)

Yes, within 3 months

Yes, in 3–6 months

Yes, in 6–12 months

Not currently planned

Don’t know

What matters most to you for a solution or initiative to work in the hotel's daily operations?(Required)

Practical and realistic

Minimal time away from operations

Easy to implement for new employees

Ongoing refreshers

Works across shifts

Multiple languages

Documentation

Price

Can be used across multiple hotels

Other

Is there an area within first aid or emergency preparedness that you think the hotel industry in general should focus more on?

Would you like to receive the overall summary of the survey?(Required)

Yes

No

Once the results are available, may we contact you with a brief review of the results and any improvement opportunities relevant to your hotel?(Required)

Yes, by phone

Yes, by email

Just send the report

No thanks

Which phone number would you like us to contact you on?

Which email address should we send the report to?

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